Frequently Asked Questions | Holy City Hosting and Design Frequently Asked Questions – Holy City Hosting and Design
  • How long will it take?
  • What's the fastest way to contact you?
  • What will my website look like?
  • Will my site be responsive or mobile friendly?
  • Will I be able to edit the content of my site?
  • Will my website be secure?

Turnaround time for new websites is typically 4-5 days but can be longer depending on the complexity of the website and it’s functionality. We can also work with your schedule if you need something done sooner than later. New web hosting account setup typically takes less than an hour but never longer than 24 hours. The amount of time it takes to see results from our SEO services all depend on how long it takes for Google to index the new changes on your website.

Email is our preferred mode of communication. This saves us and our clients a tremendous amount of time, which allows us to work with more clients across different time zones, have shorter turnaround times, and offer the lowest possible prices! You can typically expect a response from us within an hour.

However you would like! We’re happy to build your site from a professional mock-up, however most people simply have an idea that they would like to bring to life. Our typical process involves asking you to provide a few links to different websites that have the look that you would like for your site to have. Then we take into account any special requests you’ve made, the latest trends and industry standards in design, and our own ideas. From there we being designing a custom layout for your website. Once we’re finished, we will ask you to review the new website and request any changes to the design that you would like made. Changes made during the review period are included in the original cost of the website. Our goal is to make sure you’re 100% pleased with the end result!

Absolutely! All websites that we build are 100% responsive and mobile friendly. Curious about what it means for a site to be responsive? In short, this means that your website is coded in a way that will allow it to flex, shift, and resize in order to accommodate the window or screen size that the website is being viewed on. This ensures that your website functions and behaves properly on all different devices and screen sizes so that your viewers can enjoy the same experience regardless of how they’re viewing your website.

Yep! We’re happy to work with other content management systems and even static HTML sites for clients who have existing sites, however when building a new website we always do so on the WordPress platform. WordPress is currently the industry standard in content management systems and frankly, we love it. Not just because we’ve been working with it for  14 years, but because it is allows us to access, develop, and manipulate any aspect of your website’s appearance and functionality while still providing a simple user-friendly interface that you’ll be able to use to edit/remove/add content on your site when we’re finished. For those of you unfamiliar with the platform, we’re happy to provide instructions for how to complete certain tasks on your new website for no additional charge!

The short answer is: it depends. When building new sites we take several precautions to ensure a base layer of security is in place. First, we use extremely complex passwords when creating the administrative account for your site. We only use the latest versions of any software used on your site. If you website is hosted on our server then we will automatically push major security updates to your site when possible. This doesn’t include updates to plugins used on your website. We do offer WordPress maintenance and security packages to ensure your software is up to date, your site automatically thwarts and bans hack attempts, and redundant backups of your site are performed.